Privacy Policy

Regis (“Regis”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal data.

This Privacy Notice explains how we collect, use, disclose, store and protect personal data when you visit our website, contact us, submit an enquiry, or engage our domestic helper placement and related services.

We process personal data in accordance with the Personal Data Protection Act 2010 (Act 709) of Malaysia (“PDPA”), as amended from time to time.

1. Personal Data We May Collect

Depending on your interaction with us and the services requested, we may collect information including:

Name
Telephone or WhatsApp number
Email address
Residential or correspondence address
Identification or passport information where required
Nationality
Employment or occupation information
Household and family requirements relevant to domestic helper placement
Information about your preferred domestic helper requirements
Payment or transaction information
Communications and correspondence with us
Information submitted through website forms, WhatsApp, telephone calls or social media
IP address, browser type, device information and website usage information
Any other information you voluntarily provide to us

Where necessary for providing our services, some information may relate to other members of your household. You should ensure that you are authorised to provide such information to us.

2. How We Collect Your Personal Data

We may collect personal data directly from you when you:

Submit an enquiry through our website
Contact us through WhatsApp, telephone, email or social media
Visit our office
Request information about our services
Engage us for domestic helper placement or related services
Enter into an agreement with us
Make a payment
Participate in promotions or marketing activities
Communicate with our employees or representatives

We may also receive personal data from authorised representatives, service providers, business partners, government agencies or other lawful sources where appropriate.

3. How We Use Your Personal Data

We may process your personal data for purposes including:

Responding to your enquiries
Providing information about our services
Understanding your household and domestic helper requirements
Recommending or arranging suitable domestic helper candidates
Processing applications, documentation and placement arrangements
Assisting with work permits, immigration procedures, medical examinations, insurance and other placement-related requirements
Managing contracts, payments and customer records
Providing after-sales service, replacement assistance and customer support
Communicating updates regarding your application or placement
Handling complaints, disputes or service requests
Improving our website, services and customer experience
Maintaining internal administrative and business records
Preventing fraud, misuse or unlawful activities
Complying with applicable laws, regulations and requirements of government authorities

Where permitted and where the necessary consent has been obtained, we may also use your contact information to send you information about our services, promotions or updates.

You may ask us to stop sending direct marketing communications at any time.

We retain personal data only for as long as reasonably necessary to fulfil the purposes for which it was collected and to satisfy applicable legal, regulatory, accounting and operational requirements.

When personal data is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it where appropriate.

4. Disclosure of Personal Data

Where necessary for the purposes described above, we may disclose relevant personal data to parties such as:

Our employees and authorised representatives
Domestic helper recruitment or placement partners
Overseas recruitment or training partners
Immigration and other relevant government authorities
Medical examination providers
Insurance providers
Professional advisers
Banks and payment service providers
IT, website, cloud hosting and communication service providers
Other service providers engaged to support our operations
Law enforcement, regulatory or governmental authorities where required by law

We only disclose personal data where reasonably necessary for the relevant purpose or where permitted or required by law.

5. Cross-Border Transfer

Some aspects of domestic helper recruitment and placement may involve organisations or service providers located outside Malaysia, including recruitment partners in a domestic helper's country of origin.

Where personal data is transferred outside Malaysia, we will take reasonable steps to ensure that the transfer is handled in accordance with applicable Malaysian personal data protection requirements.

6. Cookies and Website Information

Our website may use cookies and similar technologies to operate the website, understand how visitors use it, improve functionality and measure the effectiveness of our marketing activities.

These technologies may collect information such as your IP address, browser type, device information, pages visited and interactions with our website.

Where applicable, you may manage cookies through your browser settings or the cookie controls provided on our website.

7. Security of Your Personal Data

We take reasonable administrative, organisational and technical measures to protect personal data against loss, misuse, unauthorised access, disclosure, alteration or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

8. Retention of Personal Data

When personal data is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it where appropriate.

Last Updated: 3 October 2026